Take a Grale Scale Assessment

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See if your most important accounts are about to leave.

Look at 9 dimensions of B2B SaaS Client Retention, including account management style, client interactions, usage, ROI, user experience, and more.  If you aren't happy with the results, contact info@graleadvisors.com, and let's improve it.

Salespeople are expensive, and hope is not a strategy.  Are you supporting the team like a world-class sales organization would? 

Assess the sales enablement processes, people, and technology elements needed to get the most out of your salesforce.  If you aren't happy with your sales enablement program, contact info@graleadvisors.com, and let's improve it.

There are 2 parts to the revenue equation: Obtain new customers. Keep and grow the existing ones. Are you doing everything you need to on the latter? 

Assess your Customer Success program--process, people, technology, metrics--so you can focus on the weaknesses.  The elements within are universal, so once you have these down, you can add your secret ingredients to create your defensible moat.  If you aren't happy with your Customer Success program, contact info@graleadvisors.com, and let's improve it.